Pricing
- connected phone(s)
- 10c calls to Local/STD
- 14c/min calls to AU mobiles
- 25c calls to 13 & 1300
Free Trial for 30 Days 30-day free trial applies to Plan-fee only (calls not included)
- connected phone(s)
- INCLUDED colour phone
- INCLUDED calls to Local/STD
- INCLUDED calls to 13 & 1300
Free Trial Is Not Available
Compare our Hosted PBX Plans
| Start Free Trial | Select Plan |
Compare Features & Inclusions
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Plan name
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-LINE PBX | -LINE PBX |
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Monthly Fee
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Plan Inclusions
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Included Australian Phone Numbers
In any of our available phone number locations
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Included Extensions
An extension allows you to connect a phone to your Hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions.
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Included Lines
The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls.
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Pricing
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Local/National Call Rate
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10c per call | Included |
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Australian Mobile Rate
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14c/min | Included |
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1300 Outbound Rate
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25c per call | Included |
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Free 30 day trial
Have your first monthly plan fee waived
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Setup Fees
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Hosted PBX Setup
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free | free |
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New Standard Phone Number Setup
New standard phone numbers in our available number locations.
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free | free |
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Standard Number Porting
Bring your existing numbers to Smart Cloud Phone
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free | free |
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Special Number Porting or Setup
New or ported 1300, 1800, or international numbers
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free | free |
Configuration & Professional Services
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Unlimited* Configuration Support
Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. On the spot, while you're on the phone to us
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Online Portal Training
Our team will teach you how to use the online portal, guiding you through the configuration process
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Full Self-Service Online Portal
Complete control over your Hosted PBX from our online portal
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Smart Cloud Phone Enhanced Features
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Superior Voicemail
Voicemail to E-mail, and Voicemail to SMS. Includes free voice to text transcription
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Main-number Callback
Connect return callers to the person they spoke to last automatically
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Smart Call Confirm
Manage calls diverted to your mobile with ease and flexibility
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Supported Devices
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Desk Phones
Choose from any of the handsets in our Online Shop.
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Cordless Phones
Choose from any of the cordless handsets in our Online Shop.
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Smart Phones & Tablet Apps
Connect from your iPhone or Android device. See Supported Apps
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Standard PBX Features
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Call Transfer
Transfer calls between extensions, to a call queue or even an external mobile number
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Call Hold
Place callers on hold at the touch of a button.
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Ring Groups
Have multiple extensions ring at once
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Follow me
Incoming calls can forward to multiple destinations sequentially or simultaneously
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Call Queues
Callers can wait on hold listening to music or promotional messages until they are answered
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Call Waiting
Get notified if you have another incoming call waiting
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Time Switches
Automatically switches incoming calls to voicemail or diverts them outside of normal hours
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Auto Attendant (also known as Interactive Voice Response Menus)
A push-button voice menu, i.e Press 1 for sales, or 2 for support
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Call Conferencing
Host conference calls with callers both on your PBX and externally. Optionally works with our Conference Phones
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Call Parking
Park calls and pick them up from another extension.
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Call Pickup (*98)
Pick up someone else's ringing extension.
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Busy Light Function (BLF)
See who's on a call at a glance
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Do Not Disturb
Take a break from calls by hitting the "DND" button
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Unified Communications
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Fax to E-mail
Replace your existing fax machine with our fax to e-mail service.
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Add-on |
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SMS Messaging
Send SMS Messages from our portal.
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Add-on |
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Address Books / Directory
Synchronise contacts between phones. Supports multiple directories for personal, team or company-wide contacts
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Supported on Yealink and Cloud Softphone |
Premium PBX Features
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Hot Desking (also known as Agent Logins)
Take your extension with you as you move around the office (or different sites)
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Centralised Handset Configuration Management
Manage the configuration, BLF and speed dial keys on your handsets from our online portal
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Customisable hold music
Upload Mp3 hold music or promotional messages
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ACD Queue Stats
Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more
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Support Features
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One minute support call promise
On average, we answer our support calls in under one minute. Give us a call on 1800 12 12 10 and see for yourself!
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Over-the-phone Setup
Our team will configure your system for you, just let us know how you want it to work and we'll do it for you. We do it on-the-spot, while you're on the phone to us.
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Priority Support
Priority support for Enterprise customers
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99.99% Uptime SLA
Service Level Agreement
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Account Manager
An account manager who knows your Hosted PBX configuration inside out
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Optional Add-on Features
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Additional Australian Phone Numbers
For phone numbers added after all inclusions have been used
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$2/mo per number |
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Call Recording
Record all inbound and outbound calls made on your PBX Includes 1GB recording storage - Additional storage $1/GB/mo
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$10/mo |
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1300 and 1800 Numbers
Allow your customers to call you for free, or at the cost of a local call from anywhere in the country
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See Pricing |
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Virtual Mobile Numbers
Make and receive calls & SMS messages from a mobile number attached to your hosted PBX.
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See Pricing |
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International Phone Numbers
Be reachable internationally with an overseas phone number
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See Pricing |
Legal Information
1. In the majority of cases, we will be able to set your service up same-day using call diversions, mobile apps, softphones or existing hardware that you already
own. However, some parts of your setup may take longer, such as shipping phones, and porting phone numbers etc.
2. Acceptable use policy applies. Please see the CIS for your plan for more details.
Our general terms and policies apply.