| Select plan | Select plan | |
|---|---|---|
| Compare Features & Inclusions | ||
|---|---|---|
| Plan name | 2-LINE PBX | 1-LINE PBX |
| Monthly fee | $24.95/month | $59.90/month |
| Plan Inclusions | ||
|---|---|---|
| Included Australian Phone Numbers In any of our available phone number locations. |
2 | 1 |
| Included Extensions An extension allows you to connect a phone to your hosted PBX. For example, if you wanted 10 phones, you would need 10 extensions. |
2 | 1 |
| Included Lines The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls. |
2 | 1 |
| Pricing | ||
|---|---|---|
| Local/National Call Rate | 10c per call | Included |
| Australian Mobile Rate | 14c/min | Included |
| 1300 Outbound Rate | 25c per call | Included |
| Free 30-day trial The number of lines is the maximum number of concurrent calls you can have. Lines are automatically used as required for incoming and outgoing calls. |
| Setup Fees | ||
|---|---|---|
| Hosted PBX Setup | free | free |
| New Standard Phone Number Setup New standard phone numbers in our available number locations. |
free | free |
| Standard Number Porting Bring your existing numbers to Smart Cloud Phone. |
free | free |
| Special Number Porting or Setup New or ported 1300, 1800, or international numbers. |
free | free |
| Configuration & Professional Services | ||
|---|---|---|
| Unlimited* Configuration Support Our team will configure your system for you. Just call to discuss how you want your phone system to work and we’ll make it happen right then and there while you’re on the phone. |
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| Online Portal Training Our team will teach you how to use the online portal, guiding you through the configuration process. |
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| Full Self-Service Online Portal Complete control over your Hosted PBX from our online portal. |
| Smart Cloud Phone Enhanced Features | ||
|---|---|---|
| Superior Voicemail Voicemail-to-email and voicemail-to-SMS available. Includes free voice-to-text transcription. |
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| Main-number Callback Connect return callers to the person they spoke to last automatically. |
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| Smart Call Confirm Manage calls diverted to your mobile with ease and flexibility. |
| Supported Devices | ||
|---|---|---|
| Desk Phones Choose from any of the handsets in our Online Shop. |
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| Cordless Phones Choose from any of the cordless handsets in our Online Shop. |
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| Smart Phones & Tablet Apps Connect from your iPhone or Android device. See Supported Apps |
| Standard PBX Features | ||
|---|---|---|
| Call Transfer Transfer calls between extensions, to a call queue or even an external mobile number. |
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| Call Hold Place callers on hold at the touch of a button. |
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| Ring Groups Have multiple extensions ring at once. |
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| Follow Me Incoming calls can forward to multiple destinations sequentially or simultaneously. |
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| Call Queues Callers can wait on hold listening to music or promotional messages until they are answered. |
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| Call Waiting Get notified if you have another incoming call waiting. |
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| Time Switches Automatically switches incoming calls to voicemail or diverts them outside of normal hours. |
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| Auto Attendant (also known as Interactive Voice Response Menus) A push-button voice menu, i.e. “Press 1 for Sales, or 2 for Support”. |
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| Call Conferencing Host conference calls with callers both on your PBX and externally. Optionally works with our conference phones. |
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| Call Parking Park calls and pick them up from another extension. |
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| Call Pickup (*98) Pick up someone else's ringing extension. |
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| Busy Light Function (BLF) See who's on a call at a glance. |
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| Do Not Disturb Take a break from calls by hitting the "DND" button. |
| Unified Communications | ||
|---|---|---|
| Fax to Email Replace your existing fax machine with our fax to email service. |
Add-on | |
| SMS Messaging Send SMS messages from our portal. |
Add-on | |
| Address Books/Directory Synchronise contacts between phones. Supports multiple directories for personal, team or company-wide contacts. |
Supported on Yealink and Cloud Softphone |
| Premium PBX Features | ||
|---|---|---|
| Hot Desking (also known as Agent Logins) Take your extension with you as you move around the office (or different sites). |
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| Centralised Handset Configuration Management Manage the configuration, BLF and speed dial keys on your handsets from our online portal. |
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| Customisable hold music Upload MP3 hold music or promotional messages. |
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| ACD Queue Stats Incoming call distribution and call queue statistics. Track answering agents, abandoned calls, wait times and more. |
| Support Features | ||
|---|---|---|
| One Minute Support Call Answering On average, we answer our support calls in under one minute. Give us a call on 1800 12 12 10 and see for yourself! |
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| Over-The-Phone Setup During your setup call, we will discuss options and possibilities and use these to build your system right then and there. |
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| Priority Support Priority support for Enterprise customers. |
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| 99.99% Uptime SLA We take pride in being able to offeri an incredibly high uptime score in our service level agreements. |
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| Account Manager An account manager who knows your Hosted PBX configuration inside-out. |
| Optional Add-on Features | ||
|---|---|---|
| Additional Australian Phone Numbers For phone numbers added after all inclusions have been used. |
$2/mo per number | |
| Call Recording Record all inbound and outbound calls made on your PBX Includes 1GB recording storage - Additional storage $1/GB/mo. |
$10/mo | |
| 1300 and 1800 Numbers Allow your customers to call you for free, or at the cost of a local call from anywhere in the country. |
See Pricing | |
| Virtual Mobile Numbers Make and receive calls and SMS messages from a mobile number attached to your hosted PBX. |
See Pricing | |
| International Phone Numbers Be reachable internationally with an overseas phone number. |
See Pricing |
