Yes. Smart Cloud Phone can help you replace your current phone system, however often you won’t even need to! Our VoIP technology is compatible with many existing systems, including all Yealink desk phones. Is your hardware locked to a provider? We can help you get around the issue. As such, our customers are often able to get a totally new phone service with the minimum of disruption and expense.

A hosted PBX is a software-based PBX that is made available as a digital service from a telecommunications company. Essentially, it functions as a virtual PBX “box”. Even though the calls are going via the internet rather than the phone lines, there is no real difference in operation as far as the caller and receiver can tell. There are, however, big differences for the business owner: more control and more savings!

To find out more, call our enquiries line at 07 3185 1111 (business hours from 9am-5pm AEST). You’ll be put through to the personal line of one of our team members within 1 to 2 minutes. From that call, the person you speak to will take the reins in working to address all your questions. NB: Company founder and CEO Nathan Miller still regularly answers calls to our main number. There’s every chance your enquiry will go right to the top!

To find out more, call our enquiries line at 07 3185 1111 (business hours from 9am-5pm AEST). You’ll be put through to the personal line of one of our team members within 1 to 2 minutes. From that call, the person you speak to will take the reins in working to address all your questions. NB: Company founder and CEO Nathan Miller still regularly answers calls to our main number. There’s every chance your enquiry will go right to the top!

We keep it simple. No tricks or hidden fees. So, our PAYG plans start at $24.95 per month and our Liberty plans start at $29.99 a month. Among other features, all our plans come with free phone numbers, call queueing and unlimited call recording. Extra phone numbers and lines are offered at a flat rate. See our [pricing page] for more info.

Smart Cloud Phone can help you set up your new cloud-based PBX from scratch. This is the key part of beginning your VoIP journey. Under the way we handle things, you can keep your old phone numbers without hassle or switch existing desk phones over to new systems in just a few minutes. You can even opt to clean house and start from scratch with brand-new equipment: we can have it all delivered within 2 business days. We also offer free training with all of our plans so that you can use your cloud PBX like a pro.

Yes. With cloud-based PBX systems, you can make and receive phone calls from anywhere, anytime, without any hidden fees or caveats. Call from your handset, landline, desk phone, mobile, laptop, desktop, tablet: all at no extra cost and with seamless integration between conference calls and video conferencing software. Talk to anyone, from anywhere!

We’re proudly allied with our sister company, Smart On Hold. They provide all on-hold message services for our customers. Through Smart On Hold, you can leverage professionally produced and fully personalized on-hold messaging services to generate sales, boost your brand and increase customer retention.

Yes. Our favoured brand for desk phones is Yealink. They’re tough. They’re easy to use. They are simply great phones that are designed specifically for commercial and administrative purposes. We offer industry-leading pricing for all Yealink gear, plus we can have it delivered to you in just 2 working days.

Yes. A VoIP phone is connected to the public phone network just like any regular telephone, and using our Cloud PBX systems you can make, manage and receive telephone calls from any device connected to the internet – even your laptop, tablet or workstation!

Yes. A cloud PBX does not go offline if there is a local power outage. This means all of the battery-powered devices connected to your cloud PBX will function as normal – including mobile phones, laptops and tablets. The phones that are powered by the mains will go offline however. These VoIP phones are also always connected to your provider (us, in this case), so they can tell if your phones are down and automatically roll out call-forwarding or voicemail systems to avoid losing touch with customers.

With a cloud PBX, you can save up to 90 percent off your telephone bill. Hosted VoIP services also mean you don’t need to worry about maintaining expensive on-site equipment. Thirdly, your telephone system will be more flexible, easier to manage and able to scale to the growing needs of your business (or even be scaled back if you pivot to a new business model). VoIP gives you the flexibility to do all this much more cheaply than with a traditional telephone system.

Yes. The VoIP technology offered by Smart Cloud Phone protects your call data with powerful 256-bit AES encryption. While this encryption does increase your safety, and is much more secure than on traditional telephone systems, it is only one part of a comprehensive cybersecurity program and does not remove the need to be careful around sensitive information.

No. Despite cloud PBX being newer and offering much more customisability than a traditional landline setup, you might be surprised to know that it can save you a lot of money. How much? We’ve seen customer bills come down 90 percent after they switch. While the costs of upgrading can vary depending on your business, VoIP will almost always mean a cheaper telephone bill overall.