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Frequently Asked Questions
FAQs
Phone System
Yes. Smart Cloud Phone can help you replace your current phone system, however often you won’t even need to! Our VoIP technology is compatible with many existing systems, including all Yealink desk phones. Is your hardware locked to a provider? We can help you get around the issue. As such, our customers are often able to get a totally new phone service with the minimum of disruption and expense.
A hosted PBX is a software-based PBX that is made available as a digital service from a telecommunications company. Essentially, it functions as a virtual PBX “box”. Even though the calls are going via the internet rather than the phone lines, there is no real difference in operation as far as the caller and receiver can tell. There are, however, big differences for the business owner: more control and more savings!
To find out more, call our enquiries line at 07 3185 1111 (business hours from 9am-5pm AEST). You’ll be put through to the personal line of one of our team members within 1 to 2 minutes. From that call, the person you speak to will take the reins in working to address all your questions. NB: Company founder and CEO Nathan Miller still regularly answers calls to our main number. There’s every chance your enquiry will go right to the top!
To find out more, call our enquiries line at 07 3185 1111 (business hours from 9am-5pm AEST). You’ll be put through to the personal line of one of our team members within 1 to 2 minutes. From that call, the person you speak to will take the reins in working to address all your questions. NB: Company founder and CEO Nathan Miller still regularly answers calls to our main number. There’s every chance your enquiry will go right to the top!
We keep it simple. No tricks or hidden fees. So, our PAYG plans start at $24.95 per month and our Liberty plans start at $29.99 a month. Among other features, all our plans come with free phone numbers, call queueing and unlimited call recording. Extra phone numbers and lines are offered at a flat rate. See our [pricing page] for more info.
Smart Cloud Phone can help you set up your new cloud-based PBX from scratch. This is the key part of beginning your VoIP journey. Under the way we handle things, you can keep your old phone numbers without hassle or switch existing desk phones over to new systems in just a few minutes. You can even opt to clean house and start from scratch with brand-new equipment: we can have it all delivered within 2 business days. We also offer free training with all of our plans so that you can use your cloud PBX like a pro.
Yes. With cloud-based PBX systems, you can make and receive phone calls from anywhere, anytime, without any hidden fees or caveats. Call from your handset, landline, desk phone, mobile, laptop, desktop, tablet: all at no extra cost and with seamless integration between conference calls and video conferencing software. Talk to anyone, from anywhere!
We’re proudly allied with our sister company, Smart On Hold. They provide all on-hold message services for our customers. Through Smart On Hold, you can leverage professionally produced and fully personalized on-hold messaging services to generate sales, boost your brand and increase customer retention.
Yes. Our favoured brand for desk phones is Yealink. They’re tough. They’re easy to use. They are simply great phones that are designed specifically for commercial and administrative purposes. We offer industry-leading pricing for all Yealink gear, plus we can have it delivered to you in just 2 working days.
Yes. A VoIP phone is connected to the public phone network just like any regular telephone, and using our Cloud PBX systems you can make, manage and receive telephone calls from any device connected to the internet – even your laptop, tablet or workstation!
Yes. A cloud PBX does not go offline if there is a local power outage. This means all of the battery-powered devices connected to your cloud PBX will function as normal – including mobile phones, laptops and tablets. The phones that are powered by the mains will go offline however. These VoIP phones are also always connected to your provider (us, in this case), so they can tell if your phones are down and automatically roll out call-forwarding or voicemail systems to avoid losing touch with customers.
With a cloud PBX, you can save up to 90 percent off your telephone bill. Hosted VoIP services also mean you don’t need to worry about maintaining expensive on-site equipment. Thirdly, your telephone system will be more flexible, easier to manage and able to scale to the growing needs of your business (or even be scaled back if you pivot to a new business model). VoIP gives you the flexibility to do all this much more cheaply than with a traditional telephone system.
Yes. The VoIP technology offered by Smart Cloud Phone protects your call data with powerful 256-bit AES encryption. While this encryption does increase your safety, and is much more secure than on traditional telephone systems, it is only one part of a comprehensive cybersecurity program and does not remove the need to be careful around sensitive information.
No. Despite cloud PBX being newer and offering much more customisability than a traditional landline setup, you might be surprised to know that it can save you a lot of money. How much? We’ve seen customer bills come down 90 percent after they switch. While the costs of upgrading can vary depending on your business, VoIP will almost always mean a cheaper telephone bill overall.
FAQs
Services
With a cloud PBX using VoIP technology, all you need to get started is a phone. In fact, because a cloud PBX is so flexible, you can adapt it to any hardware you already use for your business. Do you or your employees use workstations in the office? Well, all of them can be configured to send and receive calls. Do your employees have smartphones? Well, they can take VoIP calls from anywhere. Even conventional “dumb phones” can be upgraded to be compatible with a cloud PBX.
Interactive Voice Response (IVR) is a software that handles incoming calls via a pre-recorded system of messages. An auto-attendant is one function of this. It is able to route calls to specific destinations inside and outside your business. Think of it as a virtual receptionist that helps your business come across more professionally.
A hosted PBX is a software-based PBX that is made available as a digital service from a telecommunications company. Essentially, it functions as a virtual PBX “box”. Even though the calls are going via the internet rather than the phone lines, there is no real difference in operation as far as the caller and receiver can tell. There are, however, big differences for the business owner: more control and more savings!
The main benefit of a hosted cloud PBX is that you don’t need to worry about installing or maintaining any expensive specialised equipment (that is, the PBX box). All a business needs to enable VoIP is a broadband internet connection and a service provider. After you’re set up, any alterations to the system, such as adding lines, numbers and users, is done through management software.
A cloud PBX with VoIP technology has many advantages over a traditional PBX. Not only is a VoIP system cheaper, saving you money on hardware and operating costs, it’s also more flexible and endlessly scalable. Employees can make and receive calls from anywhere, allowing for more remote work options. And the whole system can be controlled and customised from our management software.
Yes. With technology known as an analogue telephone adapter (ATA), Smart Cloud Phone can connect your new cloud PBX to any conventional fax machine so that your business can still safely send and receive faxes. Even better, we can redirect incoming faxes to an email address, so you can send and receive faxes digitally and paper-free.
When all your VoIP hardware is in place, Smart Cloud Phone can activate the system remotely to switch you over in just a few minutes. If you source your hardware through Cloud Phone Systems, it can be as simple as plugging everything in and letting us know. Then you’ll be able to make and receive calls almost immediately. If you have hardware from other providers, the process is slightly more involved, but not at all difficult.
Yes. Smart Cloud Phone has porting agreements with many existing service providers. This allows your business to keep its current phone number. We can also help you with a management plan, so that while your new cloud PBX is getting set up, you can hold onto your phone number.
A hosted cloud PBX can be so much more than just a telephone system. Not only is your new PBX easily scalable as your business grows, but the global nature of the internet means your business can seamlessly have employees anywhere in the world. Every part of your phone system is customisable on the fly with Smart Cloud Phone’s management software.
With a VoIP system, you never need to miss a call again. Programmable call forwarding allows incoming calls to be routed to wherever you are, be it on your smartphone, desktop or laptop. When combined with caller ID, then communication management becomes seamless, letting you filter and direct incoming calls based on priority. With a cloud PBX, you’re always within arm’s reach of the office.
Seeing as VoIP uses the same broadband connection as your internet, you will require an internet connection to use a VoIP system. With a regular high-speed broadband connection your calls will be just as clear as an analogue line, but it is important to evaluate your current pattern of internet usage when accommodating for a VoIP system. Give us a call, we’ll be happy to advise.
Deciding what works for your business can be complicated. It’s becoming ever more important for businesses to have access to technologies like voicemail, programmable call-forwarding and speech-to-text. Can you afford to install and maintain these systems on your own? Maybe, maybe not. The good news is a good VoIP provider makes it easy.
Good. A VoIP uses compression and decompression software (a “codec”) to determine audio quality and bandwidth usage. This software shrinks a voice signal and divides it into data packets that are then sent over the internet. When they arrive, they’re unpacked, decompressed and reassembled into high-quality audio. The quality of the call depends on the codec used, but all modern codecs offer high-quality calls with very little latency.
TESTIMONIALS
What People Say about
Services
The best way to give your testimonial a boost is by adding a compelling summary sub-headline.
John Doe
Customer
The best way to give your testimonial a boost is by adding a compelling summary sub-headline.
John Doe
Customer